Consumer Dispute Resolution"
consumers and businesses prevent or resolve
their complaints and disputes online using a quick,
efficient and affordable service. The
service is free to
both consumers and businesses.
consumers by providing them with an effective
means of solving their complaints online. ECODIR uses
a structured process of negotiation and (if required)
mediation - all in
a private and secure online environment. The system
is easy to use, no matter
where the parties are located.
businesses too, because counsumer complaints and claims
in a packaged format - allowing them
to manage customer relations more efficiently. And
customers prefer to deal with businesses that
have effective complaint and dispute management procedures.
a look in these pages at ECODIR's Online Dispute
Resolution Process and Policies to learn more about
how ECODIR can be of benefit