How to File a Case

Preparation

1. Verify that your dispute:

• arose out of an online transaction;
• involves at least one consumer;
• does not concern illicit content, corporal damages, family, taxation and intellectual property issues.

2. Ensure that the time necessary to find a solution through the ECODIR process and to implement it does not deprive you of a right to bring an action before the courts due to the expiry of a deadline or statutory limitation.

Registration

3. Create a user account by providing contact information and accepting the Terms & Conditions (Registered User Agreement).

4. Fill out the Invitation to Negotiation Form.This Form requires the following information:

• Identification of the parties;
• Description of your problem;
• Provision of an initial proposal for a solution;
• Attachment of documents if needed;
• Agreement to the Terms & Conditions.

5. Log out and wait.You will be notified of case developments by email.

Click here to register as a New User

Technical Note

• The dispute resolution platform has been designed for MS Internet Explorer 5.0 or higher and Netscape 6.0 or higher.
• All transmissions are made through a secure connection (SSL);
• You must accept a session cookie in order to access the system Form;
• Document attachments are limited to the following electronic formats: .RTF, .PDF, .TXT, .JPG, .JPEG. You will not be able to attach documents in any other electronic formats.

If you have any queries or require assistance don't hesitate to contact the ECODIR secretariat at info@ecodir.org.